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Frequently asked Questions
We invite you to consult our frequently asked questions before writing to us, the answer to your question is probably there!
To place an order, all you need to do is:
- Choose the product you want to send to your recipient by clicking on it.
- Then click on 'Add to basket' then on 'Place order' if you have finished shopping or on 'Continue shopping' if you wish to add another product to your basket.
- Indicate the requested information about the recipient (name, address, telephone number).
- Choose the desired delivery date.
- Write a message to the recipient (message that will be attached to the plant or the bouquet of flowers).
- Enter your contact details.
- Choose a payment method then click on 'Proceed to payment'.
- Provide the information requested for online payment.
You can pay for your order by credit card, PayPal or Foliflora gift voucher. For reasons of delivery times which might not be able to be respected, we do not accept payments by check or by bank transfer.
In this case, we invite you to consult your spam emails or the "Promotion" tab (if you use gmail). If you cannot find it, you can contact us by email or phone and we will send you a copy of this order acknowledgment.
Yes, as long as we have not prepared your order, you can modify the delivery date of the flowers, the delivery information or your personal message, by sending us an email with your new instructions. You can also request a change of article, provided that you choose a new product of the same price.
Yes, as long as we have not prepared your order, you can ask us, by email or by phone, to cancel your order. We will not ask you for any reasons and will refund your order.
No, for reasons of security and confidentiality concerning your bank card numbers, our advisers are not authorized to take orders by telephone. On the other hand, we will be happy to guide you and help you if you have any difficulty placing your order on the internet, so don't hesitate to give us a call.
Yes, this is entirely possible if you check the box "I wish to remain anonymous to my recipient" below the message to be attached. No information about you will be disclosed to your recipient.
You only have to write the name of the town, without the postal code. Our computer system will take care of finding the postal code for you. If no locality is found, please check the spelling of the locality.
TIP: Enter only the first letters of the city, the system will then ask you to choose the city.
If you place your order before 4:45 p.m. Monday to Friday, you can be delivered the next day. For Monday deliveries, you must place your order before 4:45 p.m. the previous Friday.
You also have the option of having your order delivered the same day or on Sunday, but on a reduced selection of products. For same day delivery, Monday to Saturday, you must place your order before 4 p.m. For a Sunday delivery, the order must be finalized before 10:30 am.
We also deliver on public holidays (except May 1 and August 15), as long as you order before 4 p.m. the day before.
Express transport deliveries
Our deliveries are made in principle between 8 am and 1 pm, Monday to Saturday inclusive. You cannot choose a precise delivery time, as this depends solely on the organization of the Chronopost delivery person's tour. During the holiday season (Mother's Day, Father's Day, Valentine's Day, Christmas, etc.), given the influx of parcels, it may happen that Chronopost spreads deliveries throughout the day.
Deliveries by a florist
The florist may arrange an appointment by telephone with the recipient of the order in order to make the delivery, but is under no obligation to do so. Deliveries are made during the day by the florist, but he has no commitment when to a specific time or time slot. A minimum period of 4 hours is in this case necessary between the ordering and delivery.
No, delivery costs are not included in our prices. They are calculated, at the end of the order, at a sliding scale based on the number of items ordered. The minimum flat rate for the express delivery of an item is 10,90€.
You just have to go to the home page of our site, then click on "Order tracking" at the top right. Then enter your order number and your email address to access delivery tracking.
Yes, we can deliver to a workplace. You will need to tell us the name and surname of the recipient, the name and address of the company. However, we insist on the fact that the delivery person of Chronopost will be obliged to drop off the parcel at the reception which will then take care of sending it to the recipient.
Yes, we can deliver to a hotel. You will need to tell us the name and surname of the recipient, the name and address of the hotel. However, we insist on the fact that the Chronopost delivery person will be required to drop off the package at the reception.
Yes quite. But before any delivery to a hospital, we advise our customers to check with the hospital concerned that the flowers and plants are accepted in their departments.
In addition, to ensure the smooth running of the delivery, we ask you to give us as much information as possible. :
- Name and full address of the hospital
- Surname and first name of the hospitalized person
- Service name
- Building number and room number
No, our service provider does not deliver to cemeteries.
In the event of the recipient's absence, our couriers are authorized to leave the package in front of the door, if they feel they can do so safely, of course.
If the delivery person cannot leave the package in front of the door, he leaves a transit advice note in the letterbox or sends an SMS to your recipient. The latter must then contact the Chronopost agency to organize a second presentation or to go and collect his package himself if he prefers.
You can have an invoice for your order from the link in the order confirmation email we sent you previously. In this email, you will find a line that offers you to edit this invoice.
When you place an order on our site and when you arrive at the payment page, you will not have to click on the bank card but, a little below, on the image of the gift voucher. All you have to do is enter the code of your gift voucher, respecting the capital letters.
If the amount of your new order is greater than the amount of your gift voucher, you must then click on the credit card to pay the balance.
No, a gift voucher can only be used once. If it is not used entirely, the remaining amount is lost.
Yes, the number of roses in our bouquets can be between 25 and 90 roses. All you have to do is select the bouquet you like (excluding discounted bouquets which are made up of 40, 50 or 60 roses only) then choose the desired format.
Contact us by e-mail
Contact us by phone
Monday to Friday 1:00 p.m. to 5:30 p.m. (Non-surcharged call).
Contact us by mail
Flora Group - Service Clients Foliflora
475 Rue de Chavanne
This place does not receive any public.